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Work Study, Student, Behringer-Crawford Museum

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Date: Aug 10, 2019

Location: Cincinnati, OH, US

Company: University of Cincinnati

Behringer-Crawford Museum
Visitor Service Associate

Position Summary

Working under the guidance of the Visitor Services Coordinator, the Visitor Services Associate provides frontline visitor support, customer service and sales assistance to visitors, the general public and to BCM museum store customers. The Visitor Services Associate will be a local cultural and history enthusiast who embraces the BCM mission and demonstrates an ability to work well with others. Values teamwork and understands the important role of visitor services in achieving these goals.


Work schedule may include weekends and evenings that may include exhibit openings and other programs or events.


Specific Duties and Responsibilities

  • Provides for an enjoyable, aesthetically pleasing, educational and fun experience for museum visitors from the time they park to the time they drive off.
  • Must have superior people, communication and sales skills. Ensures that members and visitors needs are properly attended to and provides information for exhibitions, events, programs and memberships. Demonstrates exemplary ability to engage the public and handle customer service/visitor challenges for positive outcomes.
  • Generates earned income through the sales of admission tickets and other special events or programs tickets.
  • Promptly answers incoming calls from the BCM general telephone line, appropriately directs calls to correct person; takes the initiative to address inquiries at the Visitor desk (e.g., provide directions, exhibit, BCM history and general BCM information).
  • Maintains accuracy in admission, event and special programs ticket sales; performs accurate cash drawer cash in and cash out procedures and reports discrepancies immediately.
  • Generates earned income to meet specific organization goals through promotion and sales of memberships.
  • Stays abreast of daily museum activities, meetings, tours, events, etc.
  • Reports any unusual activity to management, security personnel and Devou Park Rangers.
  • Maintains and provides for a clean and attractive facility and performs regular cleaning.
  • Assists in event set-up and provides support as needed.
  • Attends BCM staff meetings and exhibition training as required.
  • Maintains a clean and professional appearance and is prepared to work where assigned.
  • Arrives at the designated work location promptly and in time to serve visitors and customers.
  • Takes direction from designated supervisor and attends training and staff meetings as required.
  • Performs other duties as assigned.


Sales Floor

  • Is knowledgeable about store products and provides exemplary customer service throughout customer/visitor engagement. Understands the POS system; receives payments in cash, check and credit cards, and accurately records sales and results.
  • Maintains security and safety of the store inventory.
  • Maintains a clean environment of store floors and counters, including merchandise.


Cash Register

  • Is computer savvy and proficient in operating the POS system.
  • Capable of opening and closing out the cash register at beginning and end of sales day; can independently perform opening/closing procedures, including balancing the cash drawer


Minimum Requirements

  • Recipent of work study award base on financial need and must be admitted into a degree program
  • Must be enrolled at leaset part-time (6 credit hours for graduate students), with the exception of summer quarter, or will be a registered student during the next academic quarter / semester for summer work
  • Students workers must meet the enrollment requirement for the entire quarter
  • Must be age 16 or older


Preferred Qualifications

  • Exceptional people, communication and sales skills, ability to multi-task and remain calm in high-pace environment and stressful situation.
  • Highly self-motivated, energetic and takes the initiative to interact with the general public.
  • Able to use all related hardware and software.
  • Willingness to be a team player.


$10.00  a hour





Application Process:  Complete an Applicant Profile and upload your Resume, then apply to Requisition # 38354 and upload a copy of your FEDERAL WORK STUDY award under the "Additional Documents" section. Failure to include a copy of your Federal Work Study award may remove you from consideration.


The University of Cincinnati is an Affirmative Action / Equal Opportunity Employer / M / F / Veteran / Disabled.


REQ: 38354

SF:OMJ SF:OOD SF:VA  [[mfield1]] 

Nearest Major Market: Cincinnati

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