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To promote the health and safety of our university community, UC currently has a mandatory mask requirement for all buildings on campus for faculty, staff, students, and visitors. Additionally, successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Vaccine verification will be required by November 15, 2021. Newly hired individuals will be required to provide proof of their COVID-19 vaccination. There is an opportunity to request an exemption from the vaccine requirement for medical reasons, sincerely held reasons of conscience, or religious beliefs.

University Services Associate

Current UC employees must apply internally via SuccessFactors > http://bit.ly/UCEMPL


Founded in 1819, the University of Cincinnati embarks upon its third century – building on the past and defining the future by leading urban, public universities into a new era of innovation and impact through its strategic direction, Next Lives Here. Underscoring the power of creativity, ingenuity, invention and inclusion, what’s Next will accelerate our unrivaled momentum, evidenced by eight straight years of record enrollment and rankings that include placement among America’s top 100 public universities by U.S. News & World Report. Home to a diverse student body of nearly 47,000 and more than 4,200 distinguished faculty, the university combines its Research 1 (Very High Research Activity) Carnegie Classification with a physical setting that The New York Times recently acclaimed as “the most ambitious campus design program in the country".


Job Overview

Coordinate a comprehensive program of student services for Housing and Food Services.

Essential Functions

  • Advise students and other constituencies with expertise in one or more areas pertaining to Housing and Food Services (application process, cashiers, collections). Manage all service-related inquiries. Collect and record payments for various housing charges per departmental policies. Analyze status of student records.
  • Assign students to housing based on program needs.
  • Resolve complex problems, work with appropriate staff to develop and implement intervention strategies using professional counseling techniques. Make expert referrals as needed.
  • Supervise a desk assistant staff of 20-25 undergraduate and graduate students. Recruit, train and develop desk assistants, coordinate desk schedule and approving of shift switches, serve as payroll timekeeper, hold staff appropriately accountable for performance through regular meetings and annual evaluations.
  • Design, develop, implement, and coordinate programs for students and other customers.
  • May participate in performing one or more of the following duties:  mentor new hired University Service Associates’ (USA’s); hire, train and supervise student assistants; serve as team leader for scheduling and other management activities; coordinate USA training program.
  • Serve in an on-call rotation for after-hours emergency assignment needs.
  • Perform related duties based on departmental need. This job description can be changed at any time.

Required Education

  • Bachelor's Degree.
  • Five (5) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.

Required Experience

One (1) year of experience as a service provider.

Physical Requirements/Work Environment

  • Sitting - Often
  • Talking - Often
  • Hearing, listening - Often
  • Repetitive hand motion (such as typing) - Often
  • Bending - Seldom
  • Standing - Seldom
  • Walking - Seldom
  • Climbing stairs/ladders - Seldom
  • Crouching - Seldom
  • Kneeling, squatting - Seldom
  • Lifting - up to 20 pounds - Seldom
  • Reaching overhead - Seldom


Compensation and Benefits

UC offers a wide array of complementary and affordable benefit options, to meet the financial, educational, health, and wellness needs of you and your family. Eligibility varies by position and FTE.

  • Competitive salary range dependent on the candidate's experience.
  • Comprehensive insurance plans including medical, dental, vision, and prescription coverage.
  • Flexible spending accounts and an award-winning employee wellness program, plus an employee assistance program.
  • Financial security via our life and long-term disability insurance, accident and illness insurance, and retirement savings plans.
  • Generous paid time off work options including vacation, sick leave, annual holidays, and winter season days in addition to paid parental leave.
  • Tuition remission is available for employees and their eligible dependents.
  • Enjoy discounts for on and off-campus activities and services.


The University of Cincinnati, as a multi-national and culturally diverse university, is committed to providing an inclusive, equitable and diverse place of learning and employment. As part of a complete job application you will be asked to include a Contribution to Diversity and Inclusion statement.


As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).


The University of Cincinnati is an Affirmative Action / Equal Opportunity Employer / Minority / Female / Disability / Veteran.


REQ: 74801 


University Services Associate

Date:  Jan 20, 2022

Cincinnati, OH, US

Facility:  Main Campus

Nearest Major Market: Cincinnati

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