Job Overview

The Business Enterprise Systems and Technologies within Digital Technology Solutions is seeking to hire a Software Applications Developer. This role is essential to ensuring the reliable operation, performance, and continued development of key systems that support Facilities operations-most critically, the AiM IWMS (Integrated Work Management System), the ReADY Request portal, and the Go Mobile App. This person will be responsible for troubleshooting, reporting, integration, and technical development of these systems.

Essential Functions

• Develop and maintain intermediate to advanced IT application and programs to meet business requirements and support user needs and initiatives; create detailed technical design specifications.
• Analyze client operations, explore opportunities for improvements; assess client needs utilizing a structured requirements process.
• Translate business and technical requirements into test cases, test scenarios and scripts, code, and document custom test automation frameworks.
• Develop and/or implement reusable components, succinct, timely programming code that is logical and optimizes programming resources and meets user requirements; work with user to test and debug programs.
• Write documentation to provide user support for new or modified programs and production/operations procedures responsible for devising or modifying procedures to solve complex problems. Document and complete knowledge transfer to production support.
• Adhere to quality assurance best practices such as unit testing, user acceptance testing, documenting code, participating in code reviews, creating test cases, and partaking in other activities including troubleshooting, debugging, and leveraging test environments for manual and automated testing.
• Install and configure new, modified or software releases, solutions, and/or updates including third party; may provide hardware support to accomplish some duties. Deploy new modules, upgrades, and fixes to the production environment. Perform script maintenance and updates due to changes in requirements or implementations.
• Evaluate new and existing applications and platforms and provide recommendations for improving performance by conducting gap analysis, identifying feasible alternative solutions, and assisting in the scope of modifications.
• Build automated deployments using configuration management technology; validate deployments.
• Evaluate and supplement vendor supplied documentation for third party software; may work with vendors to resolve problems and develop solutions.
• Assist in establishing requirements, methods and procedures for routine maintenance and production support. Perform ongoing routine application maintenance tasks to ensure minimal downtime and loss of productivity and service.
• Participate and collaborate in project planning processes (such as Agile, Scrum, Extreme, RAD, etc.).
• Perform related duties based on departmental need. This job description can be changed at any time.

Required Education

• Bachelor's degree in Computer Science, Information Technology or a related degree.
• Six (6) years of relevant education, experience and/or other specialized training can fulfill minimum education and experience requirements

Required Experience

Two (2) years of relevant work experience.

Additional Qualifications Considered

• 5+ years of professional experience supporting enterprise software systems, with a focus on facilities management, asset management, or integrated workplace management systems (IWMS).
• Hands-on experience with the AssetWorks IWMS suite (AiM, ReADY Request, Go Mobile App) or comparable IWMS platforms.
• Strong customer service orientation with the ability to interact professionally and provide courteous responses to inquiries from internal and external partners.
• Proficiency in SQL (including complex joins, views, and DML operations) for data extraction, analysis, and management.
• Demonstrated ability to develop interactive reports and dashboards using tools such as BIRT, Power BI, Crystal Reports, Excel, or Tableau.
• Experience in integrating enterprise platforms such as SAP or similar system.
• Strong JavaScript scripting skills for automation, workflow customization, and enhancing application functionality.
• Proven ability to create user training materials, technical documentation, and system guides for different user groups.
• Excellent interpersonal and communication skills with a track record of successfully collaborating with technical and non-technical stakeholders, including trades staff, IT professionals, project managers, and university leadership.
• Experience working in higher education, public sector, or facilities operations environments is highly desirable.

Physical Requirements/Work Environment