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UC COMMITMENT TO HEALTH & SAFETY

To promote the health and safety of our university community, UC currently has a mandatory mask requirement for all buildings on campus for faculty, staff, students, and visitors. Additionally, successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Vaccine verification will be required by November 15, 2021. Newly hired individuals will be required to provide proof of their COVID-19 vaccination. There is an opportunity to request an exemption from the vaccine requirement for medical reasons, sincerely held reasons of conscience, or religious beliefs.

Resolution Analyst 2

Current UC employees must apply internally via SuccessFactors > http://bit.ly/UCEMPL

 

Founded in 1819, the University of Cincinnati embarks upon its third century – building on the past and defining the future by leading urban, public universities into a new era of innovation and impact through its strategic direction, Next Lives Here. Underscoring the power of creativity, ingenuity, invention and inclusion, what’s Next will accelerate our unrivaled momentum, evidenced by eight straight years of record enrollment and rankings that include placement among America’s top 100 public universities by U.S. News & World Report. Home to a diverse student body of nearly 47,000 and more than 4,200 distinguished faculty, the university combines its Research 1 (Very High Research Activity) Carnegie Classification with a physical setting that The New York Times recently acclaimed as “the most ambitious campus design program in the country".

 

Job Overview

Review, analyze, and research student and institutional loan accounts and represents university interests in arranging loan repayments and collection of delinquent accounts.

Essential Functions

  • Collect past-due balances on student federal and institutional loans and past-due tuition accounts. Counsel current and former students orally and in writing regarding payment.
  • Analyze and research disputed and past-due accounts to determine what collections efforts should be made, based on federal, state, and university policies and procedures.
  • Act as a liaison to collection and credit reporting agencies, to bankruptcy courts, federal agencies, and university departments.
  • Negotiate formal written repayment plans and fee waivers, make referrals to collection agencies and authorize legal action in pursuit of payment.
  • Maintain university records, negotiate and confirm changes in debt status to credit reporting agencies. Make reimbursement decisions independently. 
  • Research, document, and resolve inquiries from students, parents, and staff members via e-mail, telephone, and faxes.
  • Verify loan information to federal agencies and the courts and represent the university in court and testify as a witness in bankruptcy and other legal proceedings, work with legal counsel to settle court cases. 
  • Resolve complex collection issues.
  • Perform related duties based on departmental needs. This job description can be changed at any time.

Required Education

  • Bachelor’s Degree
  • Six (6) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.

Required Experience

Two (2) years of experience in collections.

Physical Requirements/Work Environment

  • Office environment/no specific unusual physical or environmental demands.

 

Compensation and Benefits

UC offers a wide array of complementary and affordable benefit options, to meet the financial, educational, health, and wellness needs of you and your family. Eligibility varies by position and FTE.

  • Competitive salary range dependent on the candidate's experience.
  • Comprehensive insurance plans including medical, dental, vision, and prescription coverage.
  • Flexible spending accounts and an award-winning employee wellness program, plus an employee assistance program.
  • Financial security via our life and long-term disability insurance, accident and illness insurance, and retirement savings plans.
  • Generous paid time off work options including vacation, sick leave, annual holidays, and winter season days in addition to paid parental leave.
  • Tuition remission is available for employees and their eligible dependents.
  • Enjoy discounts for on and off-campus activities and services.

 

The University of Cincinnati, as a multi-national and culturally diverse university, is committed to providing an inclusive, equitable and diverse place of learning and employment. As part of a complete job application you will be asked to include a Contribution to Diversity and Inclusion statement.

 

As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).

 

The University of Cincinnati is an Affirmative Action / Equal Opportunity Employer / Minority / Female / Disability / Veteran.

 

REQ: 73142 

SF:OMJ SF:RM SF:HEJ, SF:INS SF:HERC SF:DIV SF:LJN

Resolution Analyst 2

Date:  Nov 24, 2021
Location: 

Cincinnati, OH, US

Facility:  Main Campus


Nearest Major Market: Cincinnati

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