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UC COMMITMENT TO HEALTH & SAFETY

To promote the health and safety of our university community, UC currently has a mandatory mask requirement for all buildings on campus for faculty, staff, students, and visitors. Additionally, successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Vaccine verification will be required by November 15, 2021. Newly hired individuals will be required to provide proof of their COVID-19 vaccination. There is an opportunity to request an exemption from the vaccine requirement for medical reasons, sincerely held reasons of conscience, or religious beliefs.

Public Inquiries Assistant, 9

Current UC employees must apply internally via SuccessFactors > http://bit.ly/UCEMPL

 

Founded in 1819, the University of Cincinnati embarks upon its third century – building on the past and defining the future by leading urban, public universities into a new era of innovation and impact through its strategic direction, Next Lives Here. Underscoring the power of creativity, ingenuity, invention and inclusion, what’s Next will accelerate our unrivaled momentum, evidenced by eight straight years of record enrollment and rankings that include placement among America’s top 100 public universities by U.S. News & World Report. Home to a diverse student body of nearly 47,000 and more than 4,200 distinguished faculty, the university combines its Research 1 (Very High Research Activity) Carnegie Classification with a physical setting that The New York Times recently acclaimed as “the most ambitious campus design program in the country.

 

Job Overview

Under general direction from higher-level public inquiries assistant or public information officer or other bureau or section supervisor, provides assistance & information to consumers, business people, government officials, patients, residents & general public in response to requests & inquiries; assists with and/or performs related research, reporting & record-keeping

Essential Functions

  • Provides assistance and information to consumers, business people, government officials, patients, residents and general public in response to requests & inquiries received by telephone, in mail or in person and refers client to another source, provides assistance in resolving problems, questions, complaints, counsels and/or gives advice and follows up to assure consistent maintenance of conditions favorable to client when necessary.
  • Knowledge of (1) office practices & procedures, (2) departmental operations, procedures & regulations*, (3) public relations; ability to (4) deal with problems involving several variables in familiar context, (5) define problems, collect data, establish facts, draw conclusions, (6) cooperate with co-workers on group projects, (7) handle sensitive inquiries & contacts.
  • Assists with and/or performs research to determine solutions to problems affecting clients, to determine nature & magnitude of problems or complaints, and/or to study particular products, practices or services in behalf of clients.
  • Knowledge of 1, 2; ability to 5, (8) compile, write, edit reports, (9) work alone on most tasks.
  • Assists with & maintains records, data, documentation & reports regarding calls, correspondence, contacts & actions.
  • Knowledge of 1, 2; ability to 4, 8, (10) keep accurate records, (11) gather, collate, classify information about data, people, things.

Minimum Requirements

Ability to calculate fractions, decimals and percentages and to read and write common vocabulary plus: 3 courses in public relations (or 3 mos. Exp.); or equivalent.

Required Education

Required Trainings/Certifications

Required Experience

Additional Qualifications Considered

Physical Requirements/Work Environment

 

The University of Cincinnati, as a multi-national and culturally diverse university, is committed to providing an inclusive, equitable and diverse place of learning and employment. As part of a complete job application you will be asked to include a Contribution to Diversity and Inclusion statement.

 

As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).

 

The University of Cincinnati is an Affirmative Action / Equal Opportunity Employer / Minority / Female / Disability / Veteran.

 

REQ: 61181 

SF:LJN (OMJ) SF:RM SF:HEJ SF:INS SF:HERC SF:DIV

Public Inquiries Assistant, 9

Date:  Aug 27, 2021
Location: 

Cincinnati, OH, US

Facility:  Main Campus


Nearest Major Market: Cincinnati

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