Basic Function/Purpose

The Program Manager of Facility Operations provides hands-on leadership for the daily management and supervision of the Campus Recreation Center (CRC) and assigned satellite facilities. Primary responsibilities include training, developing and staffing of building supervisors and building assistants, coordination of facility and equipment maintenance , and developing facility communication. This position has significant staff, administrative and risk management responsibilities.  A vital component of this position is a strong commitment to team work, customer service, and student development.

Essential Functions

• Supervise daily management of the Campus Recreation Center (CRC) and assigned satellite facilities.
• Recruit, hire, train, develop, schedule, supervise, and evaluate student building supervisors and building assistants at CRC and assigned satellite facilities. Coordinate employee orientations and staff meetings. Develop/revise employee handbooks and trainings.
• Coordinate facility and equipment maintenance, ensure completion of work orders including shared oversight of maintenance and preventative maintenance of weight and cardio equipment.
• Serve as primary contact for maintenance work orders.
• Develop, evaluate, and revise policies, procedures, and operation protocols to ensure safe and well-managed facility.
• Communicate to members and the campus community including promotional and operational signage, and policy and procedure updates, website updates, hours of operation, and voicemail updates.
• Work with marketing department to plan and distribute marketing pieces, website updates, etc.
• Utilize Rec Automation member management software including event management, program registration, reporting, etc.
• Lead American Red Cross Professional Rescuer classes for CPR/AED/First Aid. Assist with code blue drills and instruct safety training courses and in-service training for student staff.
• Utilize Rec Automation software to maintain accurate participant and program data and compile usage reports, compile facility usage reports each semester.
• Maintain accurate participant and program data and compile usage reports, compile facility usage reports each semester.
• Serve as secondary liaison with the Office of Student Conduct & Community Standards.
• Develop an approved budget for purchases/repairs and supervise payroll for student staff. 

Essential Functions (cont'd)

• May assist with capital projects, renovations, and facility housekeeping issues.
• Assist with rental setup and teardown as needed.
• Provide support to Assistant Director of Facility Operations as needed.
• Direct and maintain excellent member and visitor services and relations. 
• Coordinate department projects and serve on campus and department committees as assigned.
• Perform related duties based on departmental need. Primary responsibilities within Facility Operations may be determined based on team strengths and interests. This job description can be changed at any time.
• Requires occasional weekend and evening hours.

Required Education

• Bachelor's Degree.
• Seven (7) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.

Required Trainings/Certifications

• American Red Cross CPR/AED for Professional Rescuers with First Aid certification. Must be certified within six (6) months of employment.

Required Experience

• Three (3) years of professional experience in campus recreation or athletic facility operations or closely related field.
• One (1) year supervision.
• Previous experience hiring, training, developing and evaluating staff.

Additional Qualifications Considered

• Experience and a strong background in recreation/athletic operations including facility supervision, project coordination and execution, event planning, facility scheduling and risk management.
• Three (3) years of staff supervision.
• Demonstrated leadership and supervisory abilities.
• Strong communication, organization, management, leadership and professional skills.
• Knowledge of various related systems, including Rec Automation, SubItUp, Connect 2 Concepts (C2C), Canva, Microsoft Office. 
• Proven commitment to student and professional staff development. 
• Demonstrated ability to identify problems, assess alternatives, render consistent and logical decisions. 
• Ability to work both independently with minimal supervision and as a team player and handle multiple tasks with frequent interruptions.
• Ability to thrive in an environment that values high expectations, accountability and balanced lifestyles.  
• Entrepreneurial spirit and enthusiasm.
• Ability to assist in event setup that may require lifting in excess of 30lbs.