Job Overview

Design, develop, support, maintain, monitor, and implement the university’s enterprise data, voice, and wireless networks. Work with other senior members of the network operations staff to provide escalated incident support, fulfill complex customer requests, assist in researching new technologies, contribute to development of solutions for network expansion, and growth. Coordinate the deployment of network hardware and configurations as part of the department’s ongoing initiatives.

Essential Functions

• Design, develop and provide escalated support for networking technology, including LAN/WAN (wired switches and routers), WLAN (wireless access points and controllers), network security (VPN, firewalls, and authentication systems), network support (DNS/DHCP, network management), and telephony (VoIP) services; specific duties will vary according to the life cycle and the technical complexity of the network and associated hardware and software.
• Plan, design, configure, maintain, and manage enterprise network devices; travel throughout the university’s campuses and to other remote facilities as necessary.
• Monitor and analyze network activity to ensure optimal network usage, and performance; establish and operate network test facilities; test and evaluate network systems to eliminate problems and make improvements.
• Evaluate new technologies to optimize network capacity, efficiency, and performance; suggest improvements to leads and manager.
• Work with clients, technical staff and vendors on service request fulfillment, network implementation, optimization, and ongoing management.
• Troubleshoot system failures escalating to senior technicians or vendors as appropriate; receive escalated incident reports and work with Network Operations team members and other departments to resolve problems.
• Participate in an after-hours Tier 3 on-call rotation responding to network outage emergencies as defined in the department’s standard operating procedures; serve as the emergency escalation contact for Tier 2 support.
• Create and maintain a disaster recovery and backup & restore plan for vital network components, implementing when necessary.
• Ensure the security of the university’s network by implementing the policies and practices that prevent and monitor unauthorized access, misuse, or denial of service to a computer or other network-accessible resources.
• Develop and maintain documentation for network systems to be used by other engineers or the university community.
• Serve as seasoned and proficient professional sharing attained knowledge with peers.
• Perform related duties based on departmental need. This job description can be changed at any time.

Required Education

• Associate's Degree in Computer Science, Information Technology, Computer Engineering, or related field.
• Six (6) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.

Required Trainings/Certifications

Valid driver's license with an acceptable record.

Required Experience

• Four (4) years of advanced level experience working with networking hardware and software including network design and implementation.
• Possess a thorough understanding of commonly used networking concepts, practices, and procedures.

Additional Qualifications Considered

Professional level (CCNP, CWNP) or higher industry certification (can be substituted for experience).

Physical Requirements/Work Environment