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Library Operations Manager

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Date: Aug 16, 2019

Location: Cincinnati, OH, US

Company: University of Cincinnati


The Library Operations Manager reports to the Library Director and requires strong organizational and customer service skills, supervisory/management skills, and circulation services experience in order to successfully accomplish primary job responsibilities.


Primary Responsibilities

  • Managing the daily operations of the library to ensure high quality provision of library services, such as developing, interpreting and administering library policies and procedures and ensuring their uniform application
  • Monitoring and evaluating public services daily (e.g. circulation services, facilities, IT)
  • Liaising between the UCBA library faculty, staff and student assistants to ensure high quality communication and delivery of library services
  • Liaising with the UCBA Accessibility Resources Office to facilitate student accommodation requests related to library services and facilities and work towards creating a more inclusive environment for all students
  • Lliaising with the UCBA Information Technology Department and the UCBA Facilities and Housekeeping Department on resolution of persistent public facilities issues and projects
  • Developing, maintaining and enhancing library operations-related communications to the UCBA community including UCBA Library website “Services” and applicable “Library Policies” pages
  • This position is also responsible for managing department circulation operations including providing a complex level of circulation assistance, serving as a consultant and trainer for library staff, library faculty, and student employees
  • Providing Library Information Desk assistance 14-16 hours a week (not all at physical desk)


Supervisory Responsibilities

  • Include hiring, training, scheduling, and evaluating one classified staff member and 7-10 student assistants as well as oversight of duties
  • Workflow such as managing and tracking project quality, timelines, and goals.


Position Responsibilities

  • Include monitoring, forecasting and reporting the student assistant personnel budget and the operational supply budget
  • Providing an intermediate to complex level of back-up reference services as needed
  • Contributing as a participant and leader in department planning activities and position-related UC/UCBA committees and task forces.


Minimum Qualifications:

  • Bachelor’s degree with three (3) years experience; -OR- Associate’s degree with five (5) years experience;-OR- seven (7) years experience.
  • Experience must be in circulation-focused library services using an integrated library system.
  • Experience must include at least one (1) year supervision.


In order to perform the essential duties, some positions may require the ability to stoop and bend, lift materials weighing up to 30 lbs. and/or the ability to move loaded book trucks weighing up to 100 lbs.  

Ideal Qualifications:

  • Extensive experience with circulation services; some experience with interlibrary loan and online borrowing
  • Demonstrated supervisory experience including hiring, training, scheduling and performance evaluation
  • Project management experience including creation of efficient workflows producing high quality results
  • Excellent customer service, interpersonal, organizational and communication skills
  • Demonstrated ability to use sound judgment, problem solve and develop actionable solutions
  • Ability to effectively and efficiently manage multiple projects, priorities and deadlines
  • Some experience with budgeting and fiscal reporting
  • Ability to work well independently and within a team
  • Ability to effectively provide reference services
  • Demonstrated commitment to diversity in the workplace or community
  • Demonstrated interest and participation in professional development activities
  • Strong proficiency in commonly used Microsoft Office applications (e.g. MS Word, Excel) and an integrated library system platform (e.g. Millennium/Sierra, Unicorn, Aleph, etc)
  • Experience with content management system(s) for web editing (e.g. Adobe Experience Manager)


How to Apply

  • Applicants must apply online at  
  • Applicants must upload a resume, letter of interest, and the names of at least three professional references with contact information to their application.


The University of Cincinnati, as a multi-national and culturally diverse university, is committed to providing an inclusive, equitable and diverse place of learning and employment. As part of a complete job application you will be asked to include a Contribution to Diversity and Inclusion statement.


The University of Cincinnati is an Affirmative Action / Equal Opportunity Employer / M / F / Veteran / Disabled.


REQ: 37999 


Nearest Major Market: Cincinnati

Job Segment: Operations Manager, Housekeeping, Manager, Supply, Operations, Healthcare, Management

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