Job Overview

Administer, configure, and maintain the UC Identity and Access Management (IAM) systems. Investigate issues, answer support tickets from users, gather requirements, implement new IAM solutions, and collaborate with academic and administrative departments.

Essential Functions

• Provide user account life cycle management (including creating, provisioning, securing, and inactivation of access) mostly through automated processes.
• Configure IAM components, such as drivers and scripts; test for functionality, efficiency, and robustness.
• Participate in projects and production support operations focused on implementing IAM. Coordinate with stakeholders around the university through the implementation process.
• Collaborate in the design, implementation, and support of IAM technologies.
• Participate in projects to ensure standard processes and procedures are implemented when rolling out new provisioning and role management points.
• Assist with the development, implementation, and support of Roles Based Access Control (RBAC) integrations and strategies.
• Ensure all evidence of authorization is documented and archived according to internal standards.
• Assist in troubleshooting issues with IAM tools and processes.
• Assist with application upgrades, evaluation of new technology, settings, and functionality.
• Enforce organizational policies and procedures to ensure only authorized personnel have access to information in compliance with RBAC and least privilege.
• Participate in ongoing auditing and risk assessments, and implementation of audit recommendations.
• Ensure dormant accounts/records are disabled; eliminate access for those who no longer need applicable information.
• Develop system access and security implementation plans derived from operational customer needs and requests.
• Develop and maintain detailed documentation on standard operating procedures, system configurations, and technical settings for internal team use, end user support, and other IT teams as needed.
• Assist in efficiency improvements by recommending process changes as well as developing solutions to automate and orchestrate repeatable tasks for IAM.
• Provide excellent customer service to the UC community, including our students, staff, and faculty.
• Produce and update system documentation to record the IAM environment, including documentation of configuration settings, operating procedures, and troubleshooting steps.
• Perform related duties based on departmental need. This job description can be changed at any time.

Required Education

Associate's Degree in Information Technology, Computer Science, Computer Engineering, or related field

Five (5) years of relevant work experience and/or other specialized training can be used in lieu of education requirement

Required Experience

Three (3) years of relevant experience

Additional Qualifications Considered

• Experience with Identity and Access Management systems, platforms, and processes.
• Experience with Micro Focus NetIQ Identity and Access Management, Microsoft Active Directory/Azure Active Directory (Microsoft Entra ID).
• Experience working in higher education.
• Experience with both Linux and Windows servers.
• Experience with Federated Authentication/SSO.
• Experience with Microsoft SQL Server and writing SQL queries.

Physical Requirements/Work Environment