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Help Desk Technician

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Date: Jul 20, 2019

Location: Cincinnati, OH, US

Company: University of Cincinnati

ITUC Integrated Services Help Desk is currently seeking two (2) Help Desk Technicians, who will, under supervision from a designed administrator, respond to and diagnose problems with users. Includes problem recognition, research, isolation and resolution steps. Typically is able to resolve less complex problems immediately, while more complex problems are assigned to senior level support.

 

Primary Duties

  • Provide consultative, technical and training support and services to the user community to ensure problem resolution, system/data access, and optimal system performance.
  • Assist users to develop or use applications and software packages and their features.
  • Act as a liaison between faculty, staff, students and information systems resources and staff.
  • Service Desk support includes file servers, Email servers, Blackboard, SAP, VPN, CQ, Sharepoint, and software/hardware support of both PCs and MACs.
  • Assess type and severity of problems, providing moderately complex troubleshooting, and/or forwarding request to appropriate vendor for resolution.    
  • Other related duties as assigned.

 

Minimum Requirements

  • Associate's degree in Computer Science, Information Technology, Computer Engineering, or a relevant degree –or one (1) years of related experience; or a combination of relevant education and three (3) years of experience. Has knowledge of commonly-used concepts, practices, and procedures within a particular field; contributes through performance of routine or repetitive activities and tasks.

 

This position will be a professional position paid at an hourly rate.

 

The University of Cincinnati, as a multi-national and culturally diverse university, is committed to providing an inclusive, equitable and diverse place of learning and employment. As part of a complete job application you will be asked to include a Contribution to Diversity and Inclusion statement.

 

As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).

 

The University of Cincinnati is an Affirmative Action / Equal Opportunity Employer / M / F / Veteran / Disabled.

 

REQ: 37997

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Nearest Major Market: Cincinnati

Job Segment: Technician, Engineer, ERP, Developer, Information Systems, Technology, Engineering

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