Front Desk and Office Operations Coordinator
Current UC employees must apply internally via SuccessFactors
Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to 53,235 students, nearly 12,000 faculty and staff and 350,000+ living alumni, UC combines a Top 35 public research university with a physical setting The New York Times has called “the most ambitious campus design program in the country.”
With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, the oldest and one of the largest cooperative education programs, a dynamic academic health center and entry into the Big 12 Conference, UC’s momentum has never been stronger. UC’s annual budget stands at $1.85 billion, and its endowment totals $2 billion.
UC is a mission-driven organization where we are committed to student success and positively transforming the community through scholarship and service. We thrive on innovation, making an impact, and fostering an environment where staff and faculty are key contributors to UC’s success.
About this position
The Learning Commons is UC’s central hub for academic support on the Clifton campus, providing a wide range of resources to empower students. This collaborative office offers tutoring, workshops, in-class support, and metacognitive programs designed to promote learning, a sense of belonging, and academic success. The Front Desk and Office Operations Program Coordinator is responsible for managing the daily operations of three front desks staffed by student workers. This role includes overseeing the hiring, training, scheduling, and ongoing management of student staff. Additionally, the Coordinator will coordinate processes and operations, including supply ordering, managing office key distribution and access, technology inventory, and basic website updates. This position plays a critical role in ensuring efficient front desk operations and seamless office management. This position is eligible for tuition remission, see UC Benefits information below for more details.
Job Overview
Coordinate processes, projects, special events, and provide administrative services leadership.
Essential Functions
- Hire, onboard, train, and supervise student workers for three front desks
- Develop and maintain work schedules to ensure adequate desk coverage during operational hours
- Provide ongoing coaching, performance evaluations, and professional development opportunities for student staff
- Create and maintain training materials, procedures, and policies for front desk operations
- Track staff timekeeping records and resolve errors as needed, ensuring accurate reporting
- Assist supervisor with compiling, analyzing and interpreting front desk performance and satisfaction reports; monitor and evaluate progress
- Act as the primary point of contact for resolving escalated front desk issues and ensuring high-quality customer service
- Order and manage office supplies, maintaining appropriate inventory levels
- Maintain and track office technology inventory, ensuring proper documentation and functionality
- Serve as the primary point of contact for copier and printer maintenance, liaising with vendors for repairs and service agreements
- Update department website with timely and accurate information, including events, resources, and operational changes
- Process all key and access requests
- Represent the university in a positive manner and attend meetings/conferences and may represent the administrator with moderate authority to make commitments
- Perform related duties based on departmental need. This job description can be changed at any time
Minimum Requirements
Required Education
- Bachelor’s Degree
- Five (5) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.
Required Experience
One (1) year of relevant experience.
Additional Qualifications Considered
- Experience working in a customer service industry
- Experience managing a large team with a complex schedule
- Strong organizational, time-management, and multitasking skills
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office Suite and basic website content management systems
Physical Requirements/Work Environment
- Sitting - Continuously
- Repetitive hand motion (such as typing) - Continuously
- Hearing, listening - Often
- Talking - Often
- Standing - Seldom
- Reaching overhead - Seldom
- Pulling, pushing - Seldom
- Lifting - up to 20 pounds - Seldom
- Walking -Not Required
- Bending - Not Required
- Stooping - Not Required
- Climbing stairs/ladders - Not Required
- Kneeling, squatting - Not Required
- Crouching - Not Required
- Crawling - Not Required
- Shoveling - Not Required
- Lifting - up to 50 pounds - Not Required
- Lifting - over 50 pounds - Not Required
Compensation and Benefits
UC offers an exceptional benefits package designed to support your well-being, financial security, and work-life balance. (UC Benefits Link) Highlights include:
Comprehensive Tuition Remission
UC provides tuition remission for you and your eligible dependents, covering tuition costs for nearly all undergraduate and graduate programs offered by the university.
Robust Retirement Plans
As a UC employee, you won’t contribute to Social Security (except Medicare). Instead, you’ll choose between state pension plans (OPERS, STRS) or an Alternative Retirement Plan (ARP), with UC contributing 14–18% of your salary based on position.
Real Work-Life Balance
UC prioritizes work-life balance with a generous time-off policy, including:
Vacation and sick time
11 paid holidays and additional end-of-year paid time off (Winter Season Days)
6 weeks of paid parental leave for new parents
Additional Benefits Include:
- Competitive salary based on experience
- Comprehensive health coverage (medical, dental, vision, prescription)
- Flexible spending accounts & wellness programs
- Professional development & mentorship opportunities
To learn more about why UC is a great place to work, please visit our careers page at https://www.uc.edu/careers.html
UC is an E-Verify employer. If hired into this position, you will be required to provide satisfactory proof of employment eligibility by providing acceptable, original forms of identification for employment verification via the Federal I-9 employment verification process. A list of acceptable documents can be seen here: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents
Important: To apply you must create a profile and submit a complete job application through the UC applicant portal. We are unable to consider “easy apply” applications submitted via other websites. For questions about the UC recruiting process or to request accommodations with the application, please contact Human Resources at jobs@uc.edu.
Equal Opportunity Employer. Building a workplace where all qualified applicants will receive consideration for employment, including Individuals with Disabilities and Protected Veterans.
REQ: 99270
SF:OMJ SF:RM SF:HEJ, SF:INS SF:HERC SF:DIV SF:LJN SF:IHE
Front Desk and Office Operations Coordinator
Cincinnati, OH, US
Nearest Major Market: Cincinnati
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