Enrollment Services Specialist, Enrollment Management
Current UC employees must apply internally via SuccessFactors
You are invited to submit an application to be considered for one of multiple vacancies of the same position.
Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to 53,235 students, nearly 12,000 faculty and staff and 350,000+ living alumni, UC combines a Top 35 public research university with a physical setting The New York Times has called “the most ambitious campus design program in the country.”
With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, the oldest and one of the largest cooperative education programs, a dynamic academic health center and entry into the Big 12 Conference, UC’s momentum has never been stronger. UC’s annual budget stands at $1.85 billion, and its endowment totals $2 billion.
UC is a mission-driven organization where we are committed to student success and positively transforming the community through scholarship and service. We thrive on innovation, making an impact, and fostering an environment where staff and faculty are key contributors to UC’s success.
Job Overview
Provide integrated student services to students, families, faculty, and staff in areas including but not limited to, cashiers, financial aid, student accounts, student records and registration.
This will be a hybrid position obligated to reside in Ohio, Indiana, and Kentucky with mandatory days in the office.
Essential Functions
- Coordinate programs for students and other customers (e.g., financial aid/scholarship, daily web/blog communications/updates; special recruitment events/showcases).
- Counsel students and other constituents with expertise in one or more areas (i.e., cashiers, financial aid, student accounts, student records and registration).
- Manage all service-related inquiries.
- Analyze status of student records.
- Resolve complex problems, work with appropriate staff to develop and implement intervention strategies using professional counseling techniques. Make
- Expert referrals as needed.
- Coordinate proactive outreach efforts to improve student retention.
- Design, develop and implement technology based self-service tools.
- May participate in performing one or more of the following duties: mentor new hired Enrollment Services Specialists; mentor or supervise student workers; participate in special projects.
- Perform related duties based on departmental need. This job description can be changed at any time.
Required Education
- Bachelor's Degree.
- Five (5) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.
Required Experience
One (1) years of experience in counseling and/or as a service provider.
Additional Qualifications Considered
- Higher education experience in financial aid, bursar, registrar, advising, or in customer service.
- Experience creating and delivering presentations to both large and small groups.
Application Process Information
Apply online and submit the following documents:
- Resume.
- Cover letter (explaining your interest in the position).
Physical Requirements/Work Environment
- Office environment/no specific unusual physical or environmental demands.
Compensation and Benefits
UC offers an exceptional benefits package designed to support your well-being, financial security, and work-life balance. Eligibility varies by position and FTE. Highlights include:
Comprehensive Tuition Remission
UC provides tuition remission for you and your eligible dependents, covering tuition costs for nearly all undergraduate and graduate programs offered by the university.
Robust Retirement Plans
As a UC employee, you won’t contribute to Social Security (except Medicare). Instead, you’ll choose between state pension plans (OPERS, STRS) or an Alternative Retirement Plan (ARP), with UC contributing 14–18% of your salary based on position.
Real Work-Life Balance
UC prioritizes work-life balance with a generous time-off policy, including:
Vacation and sick time
11 paid holidays and additional end-of-year paid time off (Winter Season Days)
6 weeks of paid parental leave for new parents
Additional Benefits Include:
- Competitive salary range of $44,000 - $47,000 dependent on the candidate's experience.
- Comprehensive health coverage (medical, dental, vision, prescription)
- Flexible spending accounts & wellness programs
- Professional development & mentorship opportunities
For questions about the UC recruiting process or to request accommodations with the application, please contact Human Resources at jobs@uc.edu.
The University of Cincinnati is an Equal Opportunity Employer.
REQ: 99009
Enrollment Services Specialist, Enrollment Management
Cincinnati, OH, US
Nearest Major Market: Cincinnati
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