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Enrollment Services Adviser, Cincinnati Online

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Date: Apr 19, 2019

Location: Cincinnati, OH, US

The University of Cincinnati (UC) is a premiere research institution located in Cincinnati, Ohio. Founded in 1819 and celebrating its 200th anniversary, UC educates approximately 46,000 students across three campuses and online. For nearly 20 years, UC has delivered programs online and currently has several dozen distance learning programs serving nearly 6,000 students. Supporting these students is University of Cincinnati Online, an emergent unit of the university.

 

At University of Cincinnati Online (UC Online), we deliver a world-class experience for students seeking online flexibility and University of Cincinnati quality. From inquiry to graduation, we push the boundaries of what is possible and drive innovation in online education at the University of Cincinnati. With a student-centric approach and data-driven decision-making model, we support students through the online lifecycle of program discovery, program participation, and degree attainment. Our students realize their hope for a better future through real-life learning at an institution with a legacy of research, innovation, and accomplishment.

 

UC Online is seeking one (1) to five (5) Enrollment Services Advisers to support prospective students through the process to create their better future.

 

The Enrollment Services Advisor is responsible for assisting prospective students through the admissions process, from inquiry to first registration. With a focus on building rapport and professional relationships with prospective students, the Enrollment Services Advisor answers a prospective student's questions about his or her program of interest and the application process and works with the prospective student to overcome concerns about his or her academic career. The Enrollment Services Advisor also conducts interviews with prospective students to qualify and assess their fit with their program of interest.

 

Enrollment Services Advisors are an integral part of cross functional teams, which includes marketing managers and student success coordinators as well as academic leadership, for their assigned programs. On these teams, an Enrollment Services Advisor will be expected to present information about the status of his or her prospective student pipeline, including relevant quantitive and qualitative information that informs the UC Online student support lifecycle. Along with the rest of the UC Online Team, Enrollment Services Advisors are responsible for managing Key Performance Indicators (KPIs), using these metrics to assess the performance and efficacy of UC Online's processes. As part of the UC Online team, Enrollment Services Advisors will also be expected to contribute to UC Online's success with additional responsibilities from time to time as required by the students and programs we support.

 

This position is based on the UC Main Campus, and the selected candidates will be expected to work on-campus.

 

Minimum Qualifications:

Bachelor's degree with three (3) years experience; -OR- Associate's degree with five (5) years experience; -OR- seven (7) years experience. Also required counselor or service provider experience.

 

Preferred Qualifications:

  • Knowledge of college admissions and recruitment. Professional verbal and written communication skills.
  • Proficiency in essential office technology (Microsoft Outlook, Word, Excel, etc.).
  • Experience in sales, recruitment, or admissions, preferably one (1) year in an outbound recruitment office.

 

The University of Cincinnati, as a multi-national and culturally diverse university, is committed to providing an inclusive, equitable and diverse place of learning and employment. As part of a complete job application you will be asked to include a Contribution to Diversity and Inclusion statement.

 

As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).

 

The University of Cincinnati is an Affirmative Action / Equal Opportunity Employer / M / F / Veteran / Disabled.

 

REQ: 36821 

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