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Donor Services Assistant Field Manager

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Date: Jul 30, 2019

Location: Cincinnati, OH, US

Company: University of Cincinnati

Under general supervision from a designated administrator, assist the Field Manager in managing the donor services collection team and operations of an assigned donor collection unit/area(s) to ensure efficient donor flow, staff utilization and quality assurance. Serve as site supervisor in the absence of the Field Manager. We are currently looking to fill three (3) Assistant Field Manager positions.


Primary Duties

  • Assist the Field Manager in managing the donor service collection team and all associated functions of an assigned donor collection unit/area(s) to ensure efficient donor flow and staff utilization.
  • Assist in monitoring operations to ensure high quality customer service and quality assurance compliance; evaluate recruitment and collection goals and necessary steps to reach the goal.
  • Perform special donation procedures, ensuring compliance with federal, state and local regulations, as well as Hoxworth Blood Center Standard Operating Procedures (SOPs).
  • Serve as process improvement liaison; perform in-process checks; collect and disseminate process data and reports; participate in quality improvement teams.
  • Act as role model through demonstration of professionalism for donor services staff (i.e., fulfilling Hoxworth Blood Center mission, providing donor care, dress code, attendance, etc.).
  • Recommend and provide training to donor services staff. Assign work; ensure proper workflow of the unit; act as lead worker. 
  • Perform related duties based on departmental need.


Minimum Requirements

  • Bachelor’s degree with one (1) year experience; -OR- Associate’s degree or equivalent from a two-year college or technical school with three (3) years experience; -OR- five (5) years related phlebotomy experience. Degree must be in Health Care Management or a related field. Experience must include one (1) year supervisor and staff training/mentoring experience.


This position will be a professional position paid at an hourly rate.


The University of Cincinnati, as a multi-national and culturally diverse university, is committed to providing an inclusive, equitable and diverse place of learning and employment. As part of a complete job application you will be asked to include a Contribution to Diversity and Inclusion statement.


As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).


The University of Cincinnati is an Affirmative Action / Equal Opportunity Employer / M / F / Veteran / Disabled.


REQ: 38046


Nearest Major Market: Cincinnati

Job Segment: Medical Technologist, Manager, Medicare, Phlebotomy, QA, Healthcare, Management, Quality

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