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Donor Relations Coordinator (SEIU)

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Date: Jul 27, 2019

Location: Cincinnati, OH, US

Company: University of Cincinnati

Under general supervision from a designated administrator, educate and assist donor’s collection of blood donors at the Hoxworth Blood Center Neighborhood Donor Centers and Mobile Operations.


Primary Duties

  • Responsible for all activities in the reception area (e.g., blood donor center/mobile operations or classroom), including greeting and assisting the donors, computer data entry and processing telephone calls.
  • Assist with opening and setting up activities of the registration area.
  • Communicate directly with donors, following customer service guidelines.
  • Assist with and manage donor flow to enhance the donor experience.
  • Reschedule donors for future blood donation according to a specific benchmark to be determined by the organization.
  • Receive and direct telephone calls, relaying messages accurately and in a timely manner.
  • Provide appropriate information to the donors to ensure understanding.
  • Process collections (blood bag setup, sealing units).
  • Assist with and perform quality control functions; maintain and calibrate equipment.
  • Assist in set up and dismantling of blood collections equipment and materials as all operations.
  • Assist with cleanup of Mobile Operations and Neighborhood Donor Centers.  Clean and maintain equipment (e.g. Donor beds, working tables, blood tubing sealers, work stations, etc.).
  • Perform other duties as assigned.


Minimum Requirements

  • High school/GED diploma required; six months customer service experience; must be able to pass a qualifying examination to demonstrate typing efficiency.


Other Position Details

  • This position qualifies for a wide array of benefits. This includes medical, dental, vision, tuition remission, various employee discounts and a generous amount of paid vacation and sick time. 
  • Pay Rate $13.29


Physical Requirements

  • Must be able to work varying hours including weekends and rotating holiday. Exposure to bio-hazardous products and body fluids.
  • Exposure to biohazardous products, chemicals and body fluids. May be exposed to unpleasant odors and adverse weather. May have to ambulate donor in cases of adverse reaction.
  • Must be able to lift up to 20 pounds and be able to demonstrate a full range of motion for bending, stooping and lifting.
  • The regular work week shall consist of forty (40) hours, five (5) days of eight (8) hours each, unless otherwise mutually agreed by management and the affected employees. May work evenings, weekends, holidays, and on-call. May travel overnight.


COMPLETE APPLICATION:  You MUST indicate on your application materials evidence of having the experience, skills, or education required for this title.

SUBJECTS AND WEIGHTS: 100% Training & Experience

EXAMINATION: Applications will be reviewed by Human Resources to determine eligibility, which will be based on the minimum qualifications. Those who meet the minimums will be moved forward. If there are questions, please contact the Human Resources Service Center at 558-7112.


This position will be a professional position paid at an hourly rate.


The University of Cincinnati, as a multi-national and culturally diverse university, is committed to providing an inclusive, equitable and diverse place of learning and employment. As part of a complete job application you will be asked to include a Contribution to Diversity and Inclusion statement.


As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).


The University of Cincinnati is an Affirmative Action / Equal Opportunity Employer / M / F / Veteran / Disabled.


REQ: 36647


Nearest Major Market: Cincinnati

Job Segment: Medical, Medicare, QC, Data Entry, Healthcare, Quality, Administrative

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