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Donor Relations Coordinator, Hoxworth Blood Center, Division of Donor Services

Current UC employees must apply internally via SuccessFactors > http://bit.ly/UCEMPL

 

You are invited to submit an application to be considered for a position with more than one opening. The number of positions varies depending on the needs of the department.

 

Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to more than 47,000 students, 10,500 faculty and staff and 330,000 alumni, UC combines a Top 35 research university with a physical setting The New York Times calls “the most ambitious campus design program in the country.”

 

With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, eight straight years of record enrollment, worldwide leadership in cooperative education, a dynamic academic health center and entry into the Big 12 athletic conference, UC’s momentum has never been stronger. UC’s annual budget tops $1.6 billion and its endowment totals $1.9 billion.

Job Overview

The University of Cincinnati, College of Medicine, Hoxworth Blood Center (HBC) is recruiting for Donor Relations Coordinator positions (DRC), in the Donor Services Division.  Under general supervision from a designated administrator, the DRC will educate and assist donors at the Hoxworth Blood Center Neighborhood Donor Centers and Mobile Operations.  

 

Saving lives is no easy task, but at Hoxworth Blood Center, it's what we do every day and we're looking for positive, professional individuals to join our team and help advance our lifesaving mission. If you're a detail-oriented individual with experience in customer service, an interest in the field of medicine, and a passion for making a difference in the lives of others, then we invite you to apply for a position at Hoxworth Blood Center.

 

This position requires friendly, patient, reliable individuals.  Experience in customer service is ideal.  Excellent communication skills, a focus on quality, and the ability to work a flexible schedule are essential.  This position offers opportunities for career advancement, mentorship, and continued education.  This position will support the University's mission and commitment to excellence and diversity in our students, faculty, staff, and all our activities.

Essential Functions

  • Responsible for all activities in the reception area (e.g., blood donor center/mobile operations or classroom), including greeting and assisting the donors, computer data entry and processing telephone calls.
  • Assist with opening and setting up activities of the registration area.
  • Communicate directly with donors, following customer service guidelines.
  • Assist with and manage donor flow to enhance the donor experience.
  • Reschedule donors for future blood donation according to a specific benchmark to be determined by the organization.
  • Receive and direct telephone calls, relaying messages accurately and in a timely manner.
  • Provide appropriate information to the donors to ensure understanding.
  • Process collections (blood bag setup, sealing units).
  • Assist with and perform quality control functions; maintain and calibrate equipment.
  • Assist in set up and dismantling of blood collections equipment and materials as all operations.
  • Assist with cleanup of Mobile Operations and Neighborhood Donor Centers.  Clean and maintain equipment (e.g. Donor beds, working tables, blood tubing sealers, work stations, etc.).
  • Perform other duties as assigned.

Minimum Requirements

  • High school/GED diploma required.
  • Six months customer service experience.
  • Must be able to pass a qualifying examination to demonstrate typing efficiency.

Physical Requirements/Work Environment

  • Must be able to work varying hours including weekends and rotating holiday. Exposure to bio-hazardous products and body fluids.
  • Exposure to biohazardous products, chemicals and body fluids. May be exposed to unpleasant odors and adverse weather. May have to ambulate donor in cases of adverse reaction.
  • Must be able to lift up to 20 pounds and be able to demonstrate a full range of motion for bending, stooping and lifting.
  • The regular work week shall consist of forty (40) hours, five (5) days of eight (8) hours each, unless otherwise mutually agreed by management and the affected employees. May work evenings, weekends, holidays, and on-call. May travel overnight.

Compensation and Benefits

UC offers a wide array of complementary and affordable benefit options, to meet the financial, educational, health, and wellness needs of you and your family. Eligibility varies by position and FTE.

  • Competitive salary range dependent on the candidate's experience.
  • Comprehensive insurance plans including medical, dental, vision, and prescription coverage.
  • Flexible spending accounts and an award-winning employee wellness program, plus an employee assistance program.
  • Financial security via our life and long-term disability insurance, accident and illness insurance, and retirement savings plans.
  • Generous paid time off work options including vacation, sick leave, annual holidays, and winter season days in addition to paid parental leave.
  • Tuition remission is available for employees and their eligible dependents.
  • Enjoy discounts for on and off-campus activities and services.

 

The University of Cincinnati, as a multi-national and culturally diverse university, is committed to providing an inclusive, equitable and diverse place of learning and employment. As part of a complete job application you will be asked to include a Contribution to Diversity and Inclusion statement.

 

As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).

 

The University of Cincinnati is an Affirmative Action / Equal Opportunity Employer / Minority / Female / Disability / Veteran.

 

REQ: 91538 

SF:OMJ SF:RM SF:HEJ, SF:INS SF:HERC SF:DIV SF:LJN

Donor Relations Coordinator, Hoxworth Blood Center, Division of Donor Services

Date:  Jan 20, 2023
Location: 

Cincinnati, OH, US

Facility:  Main Campus


Nearest Major Market: Cincinnati

Job Segment: Data Entry, Medicare, QC, Administrative, Healthcare, Quality, Research