Director of Collaboration & Systems Operations, Digital Technology Solutions

Current UC employees must apply internally via SuccessFactors >


Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to over 50,000 students, 11,000 faculty and staff and 332,000 alumni, UC combines a Top 35 public research university with a physical setting The New York Times calls “the most ambitious campus design program in the country.”


With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, nine straight years of record enrollment, global leadership in cooperative education, a dynamic academic health center and entry into the Big 12 Conference, UC’s momentum has never been stronger. UC’s annual budget tops $1.65 billion and its endowment totals $1.8 billion.

Job Overview

Oversee the availability, performance, and security of the University’s M365 tenant, patch management infrastructure, ServiceNow instance, and Research End Point Management. Act as a key leader for the infrastructure and operations team and collaborate with other teams across the university.

Essential Functions

  • Oversee the planning, execution, and day-to-day operations for the University’s M365 tenant, University configuration infrastructure (SCCM, Jamf, Active Directory, etc.), ServiceNow instance, and Research End Point management.
  • Collaborate with the Office of Information Security to ensure the security and compliance of the services by implementing policies, tools, monitoring, and best practices to prevent and monitor unauthorized access, misuse or denial of service.
  • Provide technical guidance to senior management regarding new technologies based on the organization’s current and future needs; oversee implementation and adoption of services.
  • Define and lead troubleshooting processes during and outside of normal business hours. Participate in change management and root cause analysis.
  • Work closely with other teams to facilitate collaboration to implement and improve our services, support, and process improvement across the University.  
  • Design, develop, implement, and coordinate systems, policies, and procedures.
  • Oversee the department budget and assist senior management and the business office in the annual budget planning and departmental budget analysis to develop rates for departmental services and ensure cost effectiveness.
  • Oversee multiple moderate to complex projects; develop moderate to highly complex project plans; coordinate resources and timetables; communicate changes and progress; complete projects on time and on budget; manage project team activities.
  • Serve as expert resource to others and serves on committees and project teams.
  • Actively engage with staff, individually and as a group, about topics related to Diversity and Inclusion. Support and maintain a culture and environment that is open and inclusive. Ensure compliance with UC’s and departmental policies for Diversity and Inclusion where applicable. Work with directors and leadership to review, refine and evolve team policies and procedures related to Diversity and Inclusion.
  • Interface and manage the relationship with vendors and service providers to ensure compliance with applicable laws, regulations, and SLAs.  Negotiate on behalf of the University to ensure the best possible outcomes for the University.
  • Provide direct and/or indirect supervision to exempt and non-exempt staff (i.e., hiring/firing, performance evaluations, disciplinary action, approve time off, etc.).
  • Perform related duties based on departmental need. This job description can be changed at any time.

Required Education

Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, or relevant degree

Required Experience

  • Seven (7) years of advanced level experience working with a combination of M365, configuration and patching technology (Jamf, SCCM, Active Directory, Vulnerability Management Tools, etc.), ServiceNow, and end point administration.
  • Five (5) years supervision and management experience of a technical support teams of at least 10 technicians.
  • Demonstrated experience in managing and improving customer service and experience through a systemic and methodic approach utilizing ITSM tools and relative data.
  • Demonstrated knowledge of technology service delivery to include availability, reliability, security, administration and management, capacity planning, life-cycle management, roadmap, inventories, etc.
  • Experience in managing technical projects through a project management process and relevant tools to ensure on-time, on-scope, and on-budget delivery of project deliverables.
  • Demonstrated knowledge and experience in managing a complex budget through the planning, budgeting, and operations for multiple budgets within the unit.

Additional Qualifications Considered

  • Degree of training in business administration or management
  • Related industry certifications
  • Expert level knowledge in systems/platforms/technologies currently used by the department
  • Experience in supporting or delivering technology services in Higher Education

Physical Requirements/Work Environment

  • Sitting - Continuously
  • Repetitive hand motion (such as typing) - Continuously
  • Hearing, listening - Continuously
  • Talking - Continuously
  • Standing - Often
  • Walking - Often
  • Bending - Seldom
  • Stooping - Seldom
  • Climbing stairs/ladders - Seldom
  • Kneeling, squatting - Seldom
  • Crouching - Seldom
  • Crawling - Seldom
  • Reaching overhead - Seldom
  • Pulling, pushing - Seldom
  • Shoveling - Seldom
  • Lifting - up to 20 pounds - Seldom
  • Lifting - up to 50 pounds - Seldom
  • Lifting - over 50 pounds - Seldom

Compensation and Benefits

UC offers a wide array of complementary and affordable benefit options, to meet the financial, educational, health, and wellness needs of you and your family. Eligibility varies by position and FTE.

  • Competitive salary range dependent on the candidate's experience.
  • Comprehensive insurance plans including medical, dental, vision, and prescription coverage.
  • Flexible spending accounts and an award-winning employee wellness program, plus an employee assistance program.
  • Financial security via our life and long-term disability insurance, accident and illness insurance, and retirement savings plans.
  • Generous paid time off work options including vacation, sick leave, annual holidays, and winter season days in addition to paid parental leave.
  • Tuition remission is available for employees and their eligible dependents.
  • Enjoy discounts for on and off-campus activities and services.


As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).


To learn more about why UC is a great place to work, please visit our careers page at


For questions about the UC recruiting process or to request accommodations with the application, please contact Human Resources at


The University of Cincinnati is an Equal Opportunity Employer.


REQ: 95380 


Director of Collaboration & Systems Operations, Digital Technology Solutions

Date:  Apr 26, 2024

Cincinnati, OH, US

Facility:  Main Campus

Nearest Major Market: Cincinnati

Job Segment: Operations Manager, Developer, Business Process, Computer Science, Operations, Technology, Management, Research