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Co-op Student, One Stop Student Service Center

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Date: Apr 21, 2019

Location: Cincinnati, OH, US

One Stop Student Service Center Co-Op 2.0

 

Job Description

As an extension of traditional classroom learning, co-op students gain practical work experience and apply what they are learning in professional settings. During the co-op work semester(s), students will be enrolled in an online professional development course which will help them articulate and synthesize what they are learning through the co-op experience, as well as provide guidance and a framework for the development of professional skills. 

 

This position will allow co-op students to develop problem solving and customer service skills within the One Stop Student Service Center in a mission-driven office environment which requires knowledge of financial aid, billing, and registration processes, as well as the ability to work with, collaborate with, and support diverse groups of people. Students hired into this position will work in One Stop's Student Call center and may utilize work study funding if available.

 

Minimum Qualifications

Full-time, matriculated UC student in any major. Must be enrolled full-time during all co-op work semesters. During the co-op work semesters, students must be registered for the appropriate professional development course. Information regarding this course will be provided at time of hire.

 

Course Information

The professional internship (INT3001-3074) experience allows students to investigate the applicability of their studies in relationship to the requirements of a professional organization in a part time or full time internship experience. This course is reflective in nature, relies on communication with an on-site mentor, as well as distance learning based communication with faculty. Students will participate in projects and complete tasks that build on skills learned in the AIP classroom. During this course, students will work at an approved internship site and complete several short assignments. Through reflection and the creation of ePortfolio, this course is designed to help students make the most out of the internship experience, access and articulate their personal/professional growth, while developing the skills to effectively communicate the value and significance of their experiences and accomplishments.

 

Part-time:

  • 1 credit = 40-75 hours/semester
  • 2 credits = 76-115 hours/semester
  • 3 credits = 116-225 hours/semester

 

Full-time:

  • 12 credits = 450+ hours/semester

 

Characteristic Duties

The student will perform various job duties and functions related to, but not limited to, the following:

  • Advises UC students, parents, and other constituents in-person and on the phone regarding billing, registration, and financial aid processes, policies, and procedures.
  • Conduct outbound call campaigns.
  • Research required information using available resources and route visitors and callers to appropriate resources.
  • Identify and escalate priority issues.
  • Follow up with calls, walk-ins, and emails when necessary.
  • Assist with financial literacy program coordination, planning, and outreach efforts.

 

Learning Objectives

  • Develop skills to enable problem solving and independent decision-making skills.
  • Develop strong interpersonal and conflict resolution skills.
  • Customer service skills.
  • Develop professional judgment.
  • Program coordination and implementation.
  • Develop professional ethics and workplace responsibility.

 

*Please attach a Cover Letter with your application for consideration

 

The University of Cincinnati is an Affirmative Action / Equal Opportunity Employer / M / F / Veteran / Disabled.

REQ: 36594

SF:OMJ SF:OOD SF:VA  


Nearest Major Market: Cincinnati

Job Segment: Research

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