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UC COMMITMENT TO HEALTH & SAFETY

To promote the health and safety of our university community, UC currently has a mandatory mask requirement for all buildings on campus for faculty, staff, students, and visitors. Additionally, successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Vaccine verification will be required by November 15, 2021. Newly hired individuals will be required to provide proof of their COVID-19 vaccination. There is an opportunity to request an exemption from the vaccine requirement for medical reasons, sincerely held reasons of conscience, or religious beliefs.

Applications Administrator 1, ServiceNow Administrator, IT@UC

Current UC employees must apply internally via SuccessFactors > http://bit.ly/UCEMPL

 

Founded in 1819, the University of Cincinnati embarks upon its third century – building on the past and defining the future by leading urban, public universities into a new era of innovation and impact through its strategic direction, Next Lives Here. Underscoring the power of creativity, ingenuity, invention and inclusion, what’s Next will accelerate our unrivaled momentum, evidenced by eight straight years of record enrollment and rankings that include placement among America’s top 100 public universities by U.S. News & World Report. Home to a diverse student body of nearly 47,000 and more than 4,200 distinguished faculty, the university combines its Research 1 (Very High Research Activity) Carnegie Classification with a physical setting that The New York Times recently acclaimed as “the most ambitious campus design program in the country".

 

Job Overview

Assist in the support, maintenance, monitoring, and implementation of the university’s enterprise systems and services in support of education, research, administrative, and other activities. Work closely with other members of the team to provide incident support, fulfill customer requests, and participate in the deployment of systems and services as part of the department’s ongoing initiatives. This position is a member of the IT@UC Business Application Services team, which is specifically tasked with maintaining the centralized implementation of our ServiceNow solution. This position's primary responsibility will be supporting the ServiceNow environment including requirements gathering for customization of forms, workflow, dashboards, metrics and system integrations.  Additional work will include participating in the discovery, requirements gathering, and the configuration/support of current and future ServiceNow modules.

Essential Functions

  • Ensure the performance and reliability of systems. Monitor system performance and usage to maintain security and system health.
  • Maintain systems and applications, supporting and training users for system(s) and applications usage.
  • Troubleshoot and resolve any related hardware, software, user access or other problems.
  • Work on multiple, moderate projects as a project team member. Participate in projects to gather user requirements, design, configure, test and implement systems, applications and custom solutions.
  • Coordinate new software releases, fixes and upgrades with technical teams and users.
  • Support integration of changes in test, preproduction and production environments.
  • Recommend new features or changes to configuration/workflows based on user feedback.
  • Collaborate with various teams for system configurations, support and integrations.
  • Develop online user help, technical documentation and system scripts.
  • May perform application programming or scripting to accomplish some duties.
  • Create and utilize standard operating procedures.
  • Participate in peer knowledge sharing groups.
  • Participate in tasks for business continuity and disaster recovery.
  • Implement and support application security to ensure the confidentiality, integrity and availability of supported applications cooperatively with the Office of Information Security (OIS).
  • Provide technical advice and expertise to faculty, staff, and students in the evaluation, selection, purchase, upgrading, and maintenance of software, hardware, and/or database system resources to meet user needs.
  • Provide consultative, technical and training support and services to the user community to ensure problem resolution, system/data access, and optimal system performance.
  • Participate in 24x7 on call rotation responding to service outages as defined in the department’s standard operating procedures; serve as the initial Application Administration escalation contact for Tier 1 (help desk) support while on call.
  • Perform related duties based on departmental need.

Required Education

  • Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field.
  • Four (4) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.

Required Experience

  • Working knowledge of computer systems, security, network and systems administration, data storage systems, virtualization, and cloud technologies.
  • Critical thinking and decision-making skills.
  • Project management skills and ability to prioritize.
  • General knowledge of IT infrastructure and operations best practices.

Additional Qualifications Considered

  • Experience assisting with the implementation of enterprise class IT technologies.
  • Comfortable working with end-users as well as management with the ability to speak in public forums when required and effectively relay information based on the target audience
  • Ability to work with business users to identify and refine business requirements related to workflows
  • Familiarity with the ITIL Framework and ITSM concepts and practices; ITIL v3 Certified would be a plus

Physical Requirements/Work Environment

  • Sitting - Continuously
  • Repetitive hand motion (such as typing) - Continuously
  • Hearing, listening - Continuously
  • Talking - Continuously
  • Standing - Often
  • Walking - Often
  • Lifting - up to 20 pounds - Seldom

 

Compensation and Benefits

UC offers a wide array of complementary and affordable benefit options, to meet the financial, educational, health, and wellness needs of you and your family. Eligibility varies by position and FTE.

  • Competitive salary range of $60,000 - $65,000 dependent on the candidate's experience.
  • Comprehensive insurance plans including medical, dental, vision, and prescription coverage.
  • Flexible spending accounts and an award-winning employee wellness program, plus an employee assistance program.
  • Financial security via our life and long-term disability insurance, accident and illness insurance, and retirement savings plans.
  • Generous paid time off work options including vacation, sick leave, annual holidays, and winter season days in addition to paid parental leave.
  • Tuition remission is available for employees and their eligible dependents.
  • Enjoy discounts for on and off-campus activities and services.

 

The University of Cincinnati, as a multi-national and culturally diverse university, is committed to providing an inclusive, equitable and diverse place of learning and employment. As part of a complete job application you will be asked to include a Contribution to Diversity and Inclusion statement.

 

As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).

 

The University of Cincinnati is an Affirmative Action / Equal Opportunity Employer / Minority / Female / Disability / Veteran.

 

REQ: 74204 

SF:OMJ SF:RM SF:HEJ, SF:INS SF:HERC SF:DIV SF:LJN

Applications Administrator 1, ServiceNow Administrator, IT@UC

Date:  Jan 6, 2022
Location: 

Cincinnati, OH, US

Facility:  Main Campus


Nearest Major Market: Cincinnati

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