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Enrollment Services Specialist, UC Online

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Date: Feb 5, 2019

Location: Cincinnati, OH, US

The University of Cincinnati (UC) is a premiere research institution located in Cincinnati, Ohio. Founded in 1819 and celebrating its 200th anniversary, UC educates approximately 46,000 students across three campuses and online. For nearly 20 years, UC has delivered programs online and currently has several dozen distance learning programs serving nearly 6,000 students. Supporting these students is University of Cincinnati Online, an emergent unit of the university.


At University of Cincinnati Online (UC Online), we deliver a world-class experience for students seeking online flexibility and University of Cincinnati quality. From inquiry to graduation, we push the boundaries of what is possible and drive innovation in online education at the University of Cincinnati. With a student-centric approach and data-driven decision-making model, we support students through the online lifecycle of program discovery, program participation, and degree attainment. Our students realize their hope for a better future through real-life learning at an institution with a legacy of research, innovation, and accomplishment.


In fulfillment of this mission, UC Online invites candidates to the position of Enrollment Services Specialist.


Under general supervision from a designated administrator, the Enrollment Services Specialist assists in the administrative and operational activities of the recruitment team of UC Online.  The Enrollment Services Specialist engages with prospective students interested in online courses, certificates, and degree programs.  The Enrollment Services Specialist interacts with any external recruiting services, acting as liaison and interface between them and the University for all questions and processes, along with contacting prospective students and nurturing their interest in online University of Cincinnati degree programs.


Essential Functions

  • Respond to questions and needs involving external recruiting services.
  • Interact with other University units to ensure timely admission for students going through our programs.
  • Assist in the execution of university and college admission processes and procedures.
  • Using a consultative advising approach, build friendly, professional relationships with prospective students through telephone and email communications.
  • Conduct interviews via telephone to provide information on the institution, colleges, degree programs, and admissions processes and requirements.
  • Implement a communication plan and lead management strategy designed to encourage, support, and guide prospective students through to program selection.
  • Effectively use UC Online’s CRM to track interactions and progression of all leads.
  • Provide excellent customer service to prospective students.
  • Achieve daily performance standards related to speed to lead, prospect contacting, call management, and responses to external recruiters.
  • Share recruiting data and trends as an active participant in degree program cross-functional teams.
  • Support and provide feedback on internal policies, procedures, and controls to advance service levels.
  • Maintain collaborative relationships with colleges, departments, and other university units regarding recruitment efforts that enrich the student experience. 
  • Perform other duties as assigned. 


Minimum Qualifications

  • Bachelor's degree with one (1) year experience; -OR- Associate's degree with three (3) years experience; -OR- five (5) years experience.
  • Experience must be in program coordination.


Preferred Qualifications

  • Bachelor's degree with two (2) years of relevant experience or four (4) years of sales, recruitment, or admissions experience
  • Professional verbal and written communication skills
  • Excel and CRM experience
  • Experience in an outbound recruitment office
  • Knowledge of college admissions and recruitment


The University of Cincinnati, as a multi-national and culturally diverse university, is committed to providing an inclusive, equitable and diverse place of learning and employment. As part of a complete job application you will be asked to include a Contribution to Diversity and Inclusion statement.


As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).


The University of Cincinnati is an Affirmative Action / Equal Opportunity Employer / M / F / Veteran / Disabled.


REQ: 36008 


Nearest Major Market: Cincinnati

Job Segment: Program Manager, Medicare, CRM, Management, Research, Healthcare, Technology

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