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Computer and Infomation Analyst I

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Date: Jun 22, 2019

Location: Cincinnati, OH, US

The University of Cincinnati, College of Engineering and Applied Science invites applications for a Computer & Info Analyst I. Reporting to the Computer & Info Analyst Supervisor within the Office of College Computing, the Computer & Info Analyst I position is responsible for support, maintenance, and management of departmental computing technologies, including the following major duties:

 

  • Primarily supports the overall technology needs for the faculty, staff, researchers and students of the academic departments within the College of Engineering and Applied Science.
  • Hardware and software installation, with configuration and administration of end-user desktop and mobile computing devices.
  • Troubleshoots, analyzes and resolves problems associated with the system hardware, operating systems, software / applications.
  • Ensures compliance with security standards and practices to protect against system vulnerabilities and ensures software license compliance.
  • Computer support functions for faculty and staff offices and research labs.  Platforms supported include Linux, Mac and Windows and mobile devices.
  • Other duties to include IT asset management, technology specification and purchasing, email moderation, software license compliance and audio visual support.
  • Works collaboratively within College Computing and with IT staff in academic departments to ensure that technology needs are being met in a consistent manner in support of academic teaching and research.
  • Effectively communicates with internal and external stakeholders, especially with faculty and students.
  • Maintains a flexible work schedule to support users during non-standard hours as required.
  • Perform other duties as assigned.

 

This position includes research projects handled under ITAR; which is sponsored by the United States Government and requires U.S citizenship or the applicant to possess a Green Card

 

Minimum Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or related degree; -OR- an Associate’s degree with two (2) years’ experience; or four (4) years of basic to intermediate level computer hardware related experience.
  • Possesses working knowledge of commonly-used concepts, practices, and procedures and contributes through support, using established processes, methods, and systems. 
  • US Citizen, Permanent Resident or an individual who is granted status as a "protected person" under 8 U.S.C. 1324b(a)(3)

 

Preferred qualifications

  • Experience should include administration of desktop technologies and a high level of experience with supporting hardware and software of varying technologies, of a company, agency or institution with more than 50 employees. 
  • Demonstrated experience in Linux, Mac and Windows desktop support.  Experience with audio visual technologies is a plus. 
  • Must have outstanding organizational skills with a keen attention to detail and ability to meet deadlines, excellent writing and speaking skills, abilities to work both independently and collegially as the situation requires, and be comfortable working in a fast-paced, dynamic and critical environment where constructive feedback is commonplace.

 

The University of Cincinnati, as a multi-national and culturally diverse university, is committed to providing an inclusive, equitable and diverse place of learning and employment. As part of a complete job application you will be asked to include a Contribution to Diversity and Inclusion statement.

 

As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).

 

The University of Cincinnati is an Affirmative Action / Equal Opportunity Employer / M / F / Veteran / Disabled.

 

REQ: 37638 

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